I stayed in this hotel on the first day of the Chinese New Year and I really want to complain about it.
First, we checked into the deluxe jungle family room. There was only a little hot water in the bathtub. We contacted the engineer but he said it couldn't be fixed. It took nearly an hour from contacting the front desk to changing rooms.
First of all, we called the front desk and they said there were no other family rooms and they wanted to upgrade us to a deluxe executive king-size bed. But considering Ctrip's prices, this was not an upgrade but a downgrade.
Then, we went to the front desk to negotiate a change of accommodation, and found a vacant deluxe jungle king room. During the confirmation process, a guest ran over in a hurry and said that fireworks had caused the dead leaves to burn 🔥, and the fire needed to be extinguished 🧯. On the first day of the new year, the hotel was almost fully booked. There was only one staff member in the lobby, who was completely overwhelmed, and the security personnel were not in place for about fifteen minutes, which made people very worried about their ability to respond to emergencies.
After much difficulty moving to a new room, the hygiene conditions, especially the bathroom, were very bad: there were a lot of hard lime chips on the floor, which seemed to come from the seams between the bathtub and the floor. There was hair on the floor and small spider bodies on the carpet.
The next day, I took my kids to the playground. Overall, the playground was very large and fun, but the sanitation was still terrible and you couldn’t look closely at any corner.
Business hours: [Mon - Sun] 06:30-10:00, 11:30-13:30, 17:30-20:00
中餐厅
Style: A la carte
Cuisine: Chinese
Open for: Lunch, Dinner
Special dietary options: Vegetarian
Ambience: Family-friendly
Dining options: Reservations available
Business hours: [Mon - Sun] 11:30-13:30, 17:30-20:00
More Amenities
Internet
Wi-Fi in public areas
Free
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Car charging facilities
Private parking
Free
Transportation
Taxi booking service
Priority airport pick-up
Additional charge
Priority airport drop-off
Additional charge
Business Services
Wedding service
Fax/copying service
Additional charge
Multimedia display system
Business center
Multi-function room
Secretarial services
Conference room
Additional charge
Postal service
Coworking spaces
Front Desk Services
Electronic ID reader for check-in
Safe at front desk
Bellhop
Luggage storage
Free
Wake-up call
VIP check-in service
Concierge service
Express check-in and check-out
24-hour front desk
Languages Spoken
English
Chinese
Food & Drink
Room service
Lobby bar
Convenience store/kiosk
Bar
Public Areas
Smoking area
Ventilation system
Executive floor
Water purifier
PA and sound system
Non-smoking floor
Elevator
Garden
No smoking in public areas
Humidifier
Health & Wellness
Hiking
Off-site
Gym
Free
Scooters/mopeds
Activities
Planting and picking fruit and vegetables
Table soccer
Eco tours
Off-site
Cardroom
Additional charge
Close to Animals
Cleaning Services
Laundry detergent
Laundry service (off-site)
Clothes steamer
Ironing service
Additional charge
Laundry room
Facilities for Children
Kids' board games/puzzles
Stroller
Playground
Additional charge
Children's slippers
Children's bathrobes
Children's meals available
Children's toothbrushes
Children's toys
Accessibility
Wheelchairs available
Accessible rooms available
Safety & Security
Carbon monoxide alarm
Fire extinguisher
Keycard entry system
Intruder alarm
First aid kit
Smoke detector
Security personnel
Fire alarm
CCTV in public areas
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Guests Accepted
Guests from all countries/regions are welcome at this property
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.
Breakfast
Breakfast is available at the hotel. Please contact the hotel for details.
Age
Fee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the duration of your stay. The charge is CNY 500.00 (approx. VND 1,758,954) per night.
Deposit Payment Methodscash, credit card, debit card, third-party payment service
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.
Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs, cats
Fee: CNY 300.00 (approx. VND 1,055,372) per stay
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
Cash
Frequently Asked Questions
What is the cancellation policy for GREENHILL COLLECTION YANGZHOU?
The cancellation policy for GREENHILL COLLECTION YANGZHOU varies depending on the type of room and booking conditions.
What are the check-in and check-out times at GREENHILL COLLECTION YANGZHOU?
Standard check-in time at GREENHILL COLLECTION YANGZHOU is 14:00 and check-out time is 12:00.
Can I bring my pet inside the GREENHILL COLLECTION YANGZHOU?
Pets are allowed on request at GREENHILL COLLECTION YANGZHOU. Charges may be applicable.
Is there a restaurant at GREENHILL COLLECTION YANGZHOU?
Yes, GREENHILL COLLECTION YANGZHOU offers on-site dining. You can enjoy a variety of BBQ, Chinese, Local, Seafood, Sichuanese, Chinese dishes, all prepared with carefully selected, high-quality ingredients.
Is airport shuttle service offered by GREENHILL COLLECTION YANGZHOU ?
Yes, at GREENHILL COLLECTION YANGZHOU, an airport shuttle is available. We suggest you call ahead to confirm details.